Terms of Service

1. Acceptance of terms

By accessing the Ocean Experience website and booking any of our courses, you agree to be bound by these Terms of Service. Please read them carefully before making a reservation. If you do not agree with any part of these terms, you may not use our services. We reserve the right to update or modify these Terms at any time without prior notice.

2. Bookings and payments

All bookings are subject to availability. To secure a spot in a course, full payment or an agreed-upon deposit must be made at the time of booking. Prices are subject to change, but the price at the time of your booking is guaranteed. We use industry-leading, secure payment processors to handle your transactions.

3. Cancellations and refunds

We understand that plans change. Our cancellation policy is designed to be fair to both our participants and our operational requirements:

Cancellations made 14 days or more before the course start date receive a 100% refund.
Cancellations made between 7 and 13 days before the course start date receive a 50% refund.
Cancellations made less than 7 days before the course start date are non-refundable.

In the rare event that Ocean Experience must cancel a course due to severe weather or unforeseen circumstances, you will be offered a full refund or the option to reschedule your course without penalty.

4. Health and safety

Ocean exploration involves inherent risks. Participants must be in good physical health and may be required to sign a medical waiver before participating in diving or offshore sailing activities. Ocean Experience and its instructors reserve the right to refuse service to anyone who poses a health or safety risk to themselves, the crew, or other participants.

5. Liability limitation

While we maintain the highest safety standards and employ fully certified instructors, Ocean Experience shall not be held liable for personal injury, property damage, or loss sustained during the courses, except in cases of proven gross negligence or willful misconduct by our staff.