Legal
Terms of Service.
The rules of the ocean — and of our expeditions. Please review these booking conditions carefully before making a reservation.
Terms of Service Agreement
Between you and Ocean Experience Inc.
Acceptance of Terms
RequiredBy accessing the Ocean Experience website and booking any of our courses, you agree to be bound by these Terms of Service. Please read them carefully before making a reservation. If you do not agree with any part of these terms, you may not use our services. We reserve the right to update or modify these Terms at any time without prior notice.
Digital acceptance
Your booking confirmation constitutes a digital signature.
Group bookings
Lead booker accepts on behalf of all group members.
Bookings and Payments
PaymentAll bookings are subject to availability. To secure a spot in a course, full payment or an agreed-upon deposit must be made at the time of booking. Prices are subject to change, but the price at the time of your booking is guaranteed. We use industry-leading, secure payment processors to handle your transactions.
Accepted payment methods
Payment schedule
- •30% deposit (non-refundable) to secure your spot
- •Remaining balance due 30 days before course start date (entire balance is non-refundable upon payment — see Section 3)
- •Bookings within 30 days require full upfront non-refundable payment
Cancellations, Rescheduling and Refunds
No RefundsAll payments made to Ocean Experience are non-refundable under any circumstances, including but not limited to cancellations, no-shows, medical emergencies, or personal schedule changes. We do not offer partial or full refunds for any reason, including the 30% deposit. Once a booking is confirmed, the total amount paid is final.
Policy
Strictly No Refunds
Deposits, final payments, and any additional fees paid for courses, gear rental, or travel add-ons are entirely non-refundable. This policy applies equally to cancellations made 90+ days in advance and to last-minute cancellations. No exceptions will be granted.
Rescheduling (Your Only Flexibility Option)
Instead of refunds, participants may reschedule their course to an earlier or later date, subject to all of the following conditions being met:
Minimum 14 days notice
Reschedule requests must be submitted in writing via email at least 14 calendar days before the original course start date. Requests received inside this window will be denied.
Subject to availability
Rescheduling is only permitted if the desired new date (earlier or later) has available spots. Sold-out courses or dates are not eligible for transfer.
Same-value course only
The new course must have the same price as the originally booked course. Upgrades require payment of the price difference. Downgrades do not generate credit or partial refunds.
One reschedule max
Each booking may be rescheduled one (1) time only. Subsequent reschedule requests for the same booking or transferred credit will be automatically declined.
12-month credit expiration window
All rescheduled bookings must take place within 12 months from the original course start date. Unused or expired reschedule credits are forfeited entirely and cannot be redeemed for a refund, transferred to another person, or applied to a different product after the 12-month deadline.
When Ocean Experience cancels a course
In the rare event that Ocean Experience must cancel a course due to severe weather, unsafe ocean conditions, or unforeseen operational circumstances, every participant will be offered a complimentary reschedule to an equivalent available date of their choice. This reschedule does not count against your 1-time allowance and does not expire. Cash refunds are not offered even in this scenario, unless otherwise required by applicable law.
Participant Conduct
Code of ConductWe foster a community of respect, safety, and environmental stewardship. All participants must adhere to our code of conduct during the entirety of the expedition, including travel to and from course locations.
Community guidelines
Required
- ✓Respect all instructors, crew, and participants
- ✓Follow all safety instructions immediately
- ✓Practice leave-no-trace ocean ethics
- ✓Arrive promptly for scheduled sessions
Prohibited
- ✕Alcohol or drug use during activities
- ✕Harassment or discrimination of any kind
- ✕Unauthorized solo diving or excursions
- ✕Touching or disturbing marine life
Violation policy
Violation of these guidelines may result in immediate removal from the course without refund. Ocean Experience reserves sole discretion in determining conduct violations.
Health and Safety
Safety FirstOcean exploration involves inherent risks. Participants must be in good physical health and may be required to sign a medical waiver before participating in diving or offshore sailing activities. Ocean Experience and its instructors reserve the right to refuse service to anyone who poses a health or safety risk.
Medical requirements
- •Medical questionnaire required for all participants
- •Physician clearance for certain conditions
- •Valid dive certification for advanced courses
- •Swimming proficiency assessment
Insurance and coverage
- •Travel insurance is strongly recommended
- •DAN coverage for certified divers
- •Basic first aid included on all expeditions
- •Emergency evacuation coordination
Equipment and Gear
Gear PolicyAll rental equipment provided by Ocean Experience is professionally maintained and certified. Participants may use personal gear subject to instructor approval and safety inspection.
Provided with your booking
Unless otherwise stated, course fees include wetsuit, BCD, regulator, mask, snorkel, fins, tanks, and weights. Specialty equipment (rebreathers, dive computers, cameras) may incur additional rental charges.
Loss or damage
Participants are financially responsible for any loss or damage to rental equipment beyond normal wear and tear. A security hold of up to $500 may be placed at equipment checkout.
Intellectual Property
Content & MediaAll course materials, curriculum content, branding, and original photography featured by Ocean Experience remain the exclusive property of Ocean Experience Inc. unless otherwise agreed in writing.
Expedition photography
Our team may capture photos or video during the expedition for promotional purposes. You may opt out in writing before the course start date.
Your personal media
You retain all rights to photos and videos you capture during the course. We'd love to share your work — tag @ocean__experience!
Liability Limitation
DisclaimerWhile we maintain the highest safety standards and employ fully certified instructors, Ocean Experience shall not be held liable for personal injury, property damage, or loss sustained during the courses, except in cases of proven gross negligence or willful misconduct by our staff.
Maximum liability cap. To the fullest extent permitted by law, the total aggregate liability of Ocean Experience Inc. arising out of or relating to any course, expedition, or service, whether in contract, tort, or otherwise, shall not exceed the total amount actually paid by the participant for the specific course giving rise to the claim.
Force Majeure
Unforeseen EventsNeither party shall be liable for any failure or delay in performing its obligations under this Agreement due to causes beyond the reasonable control of the affected party.
Events considered force majeure include, but are not limited to:
Governing Law and Disputes
JurisdictionThese Terms of Service shall be governed by and construed in accordance with the laws of the jurisdiction in which Ocean Experience Inc. is registered. Any dispute arising from these terms shall first be resolved through good-faith negotiation.
Governing law
State of Florida, United States of America. All maritime activities additionally subject to applicable international maritime law and local port authority regulations.
Dispute resolution
Mandatory binding arbitration administered by the American Arbitration Association before resorting to court proceedings. Class action waivers apply.
Need to talk about these terms?
Our team is happy to walk you through any section of this agreement before you book your expedition. We'll respond within 24 business hours.